The printer output on the work center began to grow faint, so the business owner called a local repair shop where a friendly man informed him that the printer probably needed only to be cleaned. Because the store charged $50 for such cleanings, he told the business owner he might be better off reading the printer’s manual and trying the job himself.
Surprised by the candor, the business owner asked, “Does your boss know that you’re discouraging business?”
“Actually, it’s my boss’s idea,” the employee replied sheepishly. “We usually make more money on repairs if we let people try to fix things themselves first.”